What’s New in RICOH CloudStream v2.29.0?
We are happy to tell you that RICOH CloudStream v2.29.0 will be released with below release schedule.
Check which component is updated this time from the table below.
| Version category | Version | Update | Detail |
| Release note version | v2.29.0 | ✓ | – |
| Component version (DM) | v1.8.3* | ✓ | See the release note below. |
| Component version (Print&Scan) | v2026.02.19
v2026.03.05 |
✓ | See the release note below. |
*Due to a technical limitation, the CloudStream DM v1.8.3 version itself is not displayed in the DM Web UI Version No. at the top right of the screen. However, the Ingress Controller has been updated correctly, and both the DM Agent and DM Agent Deployment Tool have been updated to v1.8.3. The versions of the DM Agent and DM Agent Deployment Tool can be verified in the following locations:
- [System] > [Software Download] > [DM Agent Deployment Tool – Version]
- [Device Configuration] > [Device Configuration Template] > [Embedded Application] > [Ricoh CloudStream Device Management Agent Update – Version]
[Release Schedule of Print＆Scan v2026.03.05]
EU : March 20, 2026 UTC
UK : March 20, 2026 UTC
IE : March 24, 2026 UTC
DE : March 20, 2026 UTC
US : March 19, 2026 UTC
CA : March 19, 2026 UTC
AP : March 23, 2026 UTC
[Release Schedule of DM v1.8.3]
NA : March 23, 2026 UTC
CA : March 24, 2026 UTC
AP : March 24, 2026 UTC
EU : March 24, 2026 UTC
[Regarding the PS Embedded Application version]
PS Embedded Application version 3.0.9 was skipped due to internal reasons.
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<What’s updated in RICOH CloudStream version 2.29.0>
◆DM component（v1.8.3）
＜PS Embedded Application＞
PS Embedded Application version 3.0.10 can now be installed via DM UI.
＜Bug Fixed＞
We fixed 3 bugs below.
– CloudStream DM Partial Degraded Service
Scope of impact:
All customers using the CloudStream DM in EU data center.
Issue:
Client certificates are not being passed to the cloud backend application, resulting in failure of client authentication.
As a result, we have confirmed that the following issues are currently occurring:
- Device status in device list shows “No Response” even when device is active.
- Configuration tasks are not executed.
- Device synchronization failures: devices are not displayed in CloudStream PS device list after installing the CloudStream DM agent.
Measure:
As a permanent measure, we have replaced the load balancer (ingress) component responsible for client certificate handling.
– DM agent cannot communicate with CloudStream DM when device goes into sleep mode
Issue:
DM agent cannot communicate with CloudStream DM when the device goes into sleep mode.
As a result, following issues are reported.
- CloudStream shows device status as “No response” in device list.
- CloudStream does not run configuration tasks.
– Addressed an issue where, under specific high-load conditions, status and supply polling could temporarily stop, causing device status to be displayed incorrectly.
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◆Print Scan component（v2026.02.19)
Various improved features and bug fixes have been implemented.
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◆Print Scan component（v2026.03.05)
＜UPDATED RICOH EMBEDDED (3.0.10)＞
A new version of the Ricoh Gen2 Embedded terminal is available
What’s Changed
＜PC CLIENT AUTO-UPDATES＞
PC Client auto-updates can now be delayed to give administrators more control over when updates are applied across environments
What’s Changed
＜MOBILE APP＞
A new support option has been added to the Android mobile app to simplify issue diagnostics and troubleshooting.
What’s Changed
——————————————————————————————————————
◆Common feature for DM component & Print Scan component
No Update.
Release Notes for V2.29.0
+ Added feature
x Improved/changed feature
– Bug fixed
! Limitation
※The public beta feature can now be utilized by all customers with access to all production data center prior to official production release.
Device Management
No updates.
Dashboard/Reporting
No updates.
System
+ PS Embedded Application version 3.0.10 can now be installed via DM UI.
– Resolved issues where client certificates were not passed to the cloud backend application, leading to client authentication failures and subsequent related issues.
– Addressed an issue where, under specific high-load conditions, status and supply polling could temporarily stop, causing device status to be displayed incorrectly.
Deployment Tool
DM agent
– DM agent cannot communicate with CloudStream DM when device goes into sleep mode.
Others
No updates.
Print Scan UI
x The card number length is no longer restricted to 20 characters. Administrators can now configure the maximum card length directly in the device template settings.This provides greater flexibility for environments using longer card identifiers.
x Multiple UI refinements have been implemented to improve usability, consistency, and overall experience across the Admin Web UI.
– Watermarks containing special PDF characters are now generated correctly. This ensures consistent output and prevents formatting issues in printed documents.
– The delete button for user documents is now displayed correctly in the interface, improving usability and document management.
Secondary Gateway
No updates.
PC Client
– Client connectivity now works correctly on Windows 11 version 23H2. This issue has been hotfixed to ensure stable operation on the latest Windows release.
– Unattended PC Client installations now skip server connectivity checks. This prevents silent installation failures when the server is temporarily unreachable and ensures more reliable scripted or automated deployments.
– The macOS GUI uninstaller is now an optional installation component. Administrators or users can choose whether to include it during installation. Installer logic has also been improved to correctly handle updates and rollbacks regardless of whether the GUI uninstaller is present.
Authentication
No updates.
Performance enhancements
No updates.
Printing
No updates.
Scanning
No updates.
Partner hosted and on-premises installations
No updates.
Ricoh Cloud Terminal (Gen2)
No updates.
Fujifilm BI Cloud Terminal (Gen2)
No updates.
HP Workpath Cloud Terminal (Gen2)
No updates.
Konica Minolta IWS Cloud Terminal (Gen2)
No updates.
Xerox Cloud Terminal (Gen2)
x Multiple user swipes during card enrollment are now correctly captured, improving reliability during user registration.
x Scanning performance has been optimized on Xerox VersaLink devices, resulting in faster and more responsive scan operations.
– Print jobs that are completed on the device with an error condition — for example, when duplex printing is requested but not supported by the device — are now correctly reflected in reports.
Sharp Cloud Terminal (Gen2)
No updates.
Brother Embedded Terminal
No updates.
Canon Embedded Terminal
No updates.
Kyocera Embedded Terminal
No updates.
Lexmark Embedded Terminal
No updates.
API
No updates.
Chrome Extension
– Several improvements have been made to the Chrome extension user interface to enhance usability and consistency.
Driver
No updates.
Internet ports
No updates.
Mobile app
No updates.
Messaging
x License expiration and customer tenant deletion notification emails have been significantly improved to include clearer and more detailed information. This helps administrators better understand timelines and required actions.
Security enhancements
No updates.
Documentation
No updates.
Upgrading of customer-hosted environments
No updates.
Others
x The legacy KM OpenAPI terminal logo has been replaced with the updated version to ensure visual consistency.
Print Scan UI
+ Administrators can now discover printers on the local network using the Printer Discovery Tool. After starting discovery from the Printers page, detected printers are displayed and can be selected and added directly to Ricoh CloudStream. A direct print queue is automatically created for each added printer, and the printer is assigned to the PC’s location if one is defined.
– Resolved an issue where some print jobs could appear twice in document reports.
– Document reports can now be successfully exported even when covering longer time ranges.
– Uploading DOCX files now correctly displays the number of pages in the document.
– Document assignment using triggers now works reliably also for users authenticated through non-local authentication providers.
Secondary Gateway
No updates.
PC Client
x Client auto-updates can now be delayed by up to 240 hours (10 days). This provides administrators with greater flexibility to control update timing and reduce potential disruption.
– The MacOS client installer no longer creates an unintended /Applications/Contents folder during installation.
– An issue where MacOS client auto-updates could cause users to be logged out has been resolved, ensuring uninterrupted user sessions during updates.
Authentication
No updates.
Performance enhancements
No updates.
Printing
No updates.
Scanning
No updates.
Partner hosted and on-premises installations
No updates.
Ricoh Cloud Terminal (Gen2)
+ Administrators can now hide the Scan Workflow and its shortcut directly in the Ricoh Embedded configuration. This allows better control over available device features and helps simplify the user interface when scanning workflows are not required.
x The automatic authorization process for terminals installed via the Terminal Deployment Tool (TDT) has been redesigned to reduce the authorization window and improve security.
x Flex admin settings are now correctly retrieved from the MFD even when the Control Panel Startup Mode is set to Quick.
– Print jobs on the Ricoh IM CW2200 device were failing due to an unsupported printSide job setting being sent to the device. The terminal now correctly detects device capabilities and omits unsupported settings when printing. This ensures successful print completion on IM CW2200 devices.
– A vulnerable third-party dependency has been updated to a secure version.
– An issue where an approved device could appear as a duplicate endpoint after some time has been resolved.
Fujifilm BI Cloud Terminal (Gen2)
x Improvements to accounting accuracy, connectivity handling.
HP Workpath Cloud Terminal (Gen2)
No updates.
Konica Minolta IWS Cloud Terminal (Gen2)
x Fixed firmware version reporting in CloudStream.
– Legacy Konica Minolta OpenAPI terminals now correctly handle accounting for documents released under a public user. Activities are no longer counted based on device counters and only authenticated user activity is included in reports.
Xerox Cloud Terminal (Gen2)
x Improved handling of print jobs completed with device-side errors.
Sharp Cloud Terminal (Gen2)
x Improvements to print job release performance, packaging reliability, and dependency security updates.
Brother Embedded Terminal
No updates.
Canon Embedded Terminal
No updates.
Kyocera Embedded Terminal
No updates.
Lexmark Embedded Terminal
No updates.
API
No updates.
Chrome Extension
No updates.
Driver
No updates.
Internet ports
No updates.
Mobile app
+ Android users can now use a new “Collect support information” option to gather diagnostic data. This simplifies troubleshooting by allowing users to easily provide relevant information when reporting issues.
– Improved stability of mobile printing connectivity to ensure the mobile application reliably communicates with print services using standard HTTPS connections.
Messaging
No updates.
Security enhancements
No updates.
Documentation
No updates.
Upgrading of customer-hosted environments
No updates.
Others
x Additional fonts have been added to improve rendering accuracy when printing documents uploaded through print job upload or email
– The process that sends license expiration and account removal notifications has been improved to prevent unexpected failures and ensure emails are reliably delivered.
– Using Gateway with an OIDC identity provider now works correctly.
– Permissions for the Azure application integrated with Microsoft Entra ID have been corrected to ensure proper authentication and integration behavior.
– Various improvements were implemented to enhance system stability and security, including fixes for edge cases in authentication token handling and infrastructure scaling improvements.
– Infrastructure improvements were also applied to ensure automatic scaling of OCR processing resources under load.
– We have enhanced the card enrollment workflow to improve resilience in cases where users did not complete the enrollment session.
Previously, incomplete enrollment sessions could, in rare circumstances, result in an unintended card-to-user association.
Update to the latest version of all respective embedded terminals is recommended.
No updates.