Cookie Policy

Cookie Policy

Cookies are small text files that are stored on your terminal (smartphone, computer, tablet, etc.) by Ricoh Company, Ltd. (“Ricoh”) and its partners when you browse across our websites related to our service “RICOH CloudStream” (“Websites”). By extension, and for the purposes of this cookie policy, the term ‘cookie’ covers in general all the tracking technologies used on the Websites that collect information about your browsing history and your interactions on the Websites.

Websites:

RICOH CloudStream Device Management UI

   https://<tenant>.<region>.cloudstream.ricoh.com (*)

 

RICOH CloudStream PrintScan UI

   https://<tenant>.<region>.ps.cloudstream.ricoh.com (*)

 

RICOH CloudStream Supportsite

   https://supportsite.<region>.cloudstream.ricoh.com (*)

 

RICOH CloudStream Manuals

   https://manual.na.cloudstream.ricoh.com/en/Content/Home.htm

 

Status dashboard for RICOH CloudStream Device Management

   https://cloudstream.status.ricoh.com

 

Status dashboard for RCIOH CloudStream PrintScan

   https://pscloudstream.statuspage.io

 

(*): “tenant” and “region”  vary for the Websites visitors.

Cookies can be:

• Session cookies, when they are stored on your terminal solely for the duration of your browsing on the website and deleted as soon as you close your browser.
• Persistent cookies, when they are kept on your terminal for a longer period of time, until their expiry or until they are removed by the user.

In some cases, the cookies used on the Websites might collect your personal data.

Any personal data that is collected by Ricoh in its capacity as data controller will be processed in accordance with the provisions of this cookie policy.

Where third-party cookies enable our partners to collect and process your personal data, please refer to their privacy policy for more information about the terms under which your personal data will be processed. A complete list of the partners that are authorized to deposit cookies on the Websites is available under the “List of cookies used on the Websites” section below.

Categories of cookies that might be stored on your terminal

Several categories of cookies may be stored on your terminal’s hardware: essential cookies that are needed for the operation of the website and provide enhanced functionality and personalization of the website, audience measurement and analytics cookies used to measure the performance of our website, social media cookies that enable you to share our content on social media services, and advertising cookies.

Strictly Necessary and Functional Cookies

Strictly Necessary cookies, such as functional, session, authentication and security cookies are essential to the proper operation and security of the website and enable the website to provide enhanced functionality and personalization. These cookies are necessary for the provision of services that you might wish to access through the website. They are activated by default.

Among other things, these cookies:

• Ensure seamless browsing across the Websites, facilitate and accelerate the loading of various web pages, and ensure the operation of all of the functionality of the website;
• Store a user’s display preferences (language used and specific presentation of the service) and adapt the presentation of the website to provide a personalized experience where this is an intrinsic aspect of the service offered on the website;
• Enable you to access restricted and personal areas of the website, such as your client account, by means of an authentication mechanism;
• Implement security measures and detect any fraudulent access to your client account;
• Store your preferences in terms of cookies and allow the operation of our cookie management tool;
• Enable the operation of some of the functionality of the buying and ordering process.

In the course of using some of these cookies, Ricoh may collect and process certain personal data for the abovementioned purposes. This may include your IP address, your session identifiers, information concerning your browser and/or your terminal, your browsing history and your preferences (including your stated choices in terms of cookies).

The legal basis for the processing of this data is the legitimate interest of Ricoh to ensure that its website operates properly, securely and in accordance with the preferences chosen by each user. Your data will only be disclosed within Ricoh to those persons who need to know it for the abovementioned purposes, such as our website management and technical support teams. Ricoh might also share this data with external service providers and other entities of the Ricoh Group for these same purposes. Should this data be transferred outside the European Economic Area, Ricoh shall implement appropriate guarantees to protect each transfer in accordance with the GDPR. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes. The data concerning your consent may be kept for longer in the event of any action or investigation that might result in checking or challenging Ricoh’s compliance with its obligation to obtain required consents from the users of the Websites.

Performance Cookies

Our partners store Performance cookies, such as audience measurement and analytics cookies on the Websites in order to enable us to measure the audience of the Websites, optimize their performance and improve our services. Should you not accept these cookies, we will not be able to take your browsing history into consideration as part of our compilation of performance and audience measurements statistics.

Among other things, these cookies:

• Enable traffic statistics to be compiled (for instance, the number of visits, the most visited pages, etc.) to help us understand how visitors interact with the Websites and to improve the quality of our services and the user-friendliness of the Websites;
• Help us to analyze your browsing behavior on the Websites (for instance, mouse movements, scrolling).

In the course of its use of these cookies, Ricoh only accesses aggregated statistical data.
A list of our partners that are authorized to deposit Performance cookies on the Websites, subject to your consent, is shown under the “List of cookies used on the Websites” section below.

Targeting Cookies

Ricoh and its partners use cookies designed to enable you to benefit from targeted advertising that might be relevant to you on the Websites and on third-party websites. Should you not accept these cookies, you will not be able to have access to this targeted advertising.

Among other things, these cookies:

• Are used to adapt the advertising content served on the Websites to your personal interests, location and behavior on the Websites;
• Limit the number of times the same advertising content is shown to you;
• Are used to compile statistics concerning the advertising on our advertising spaces and your interaction with these spaces to assess the effectiveness of an ad;
• Are used to monitor the billing of our advertising partners;
• Are used to show you advertising content that is of relevance to the Websites and our services when you access third party sites and social networks following your visit to the Websites.

A list of our partners that are authorized to deposit Targeting cookies on the Websites, subject to your consent, is shown under the “List of cookies used on the Websites” section below.
In the course of using some of these cookies, Ricoh may collect and process some personal data for the abovementioned purposes. This may include your IP address, unique identifier, location data, information concerning your browser and/or your terminal, your interests as identified through your browsing history, the advertising content that you viewed and your interactions with this content.
The legal basis for the processing of this data is your consent to receive targeted advertising. Your data will only be disclosed within Ricoh to those persons who need to know it for the abovementioned purposes, such as the Websites management, technical support and marketing teams. Ricoh may also share this data with external service providers and other entities of the Ricoh Group for these same purposes. Should your data be transferred outside the European Economic Area, Ricoh shall implement appropriate guarantees to protect each transfer in accordance with the GDPR. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes. The data concerning your consent may be kept for longer in the event of any action or investigation that might result in checking or challenging Ricoh’s compliance with its obligation to collect the consent of the users of the Websites.

Social Media Cookies

Ricoh and its partners use cookies designed to enable you to share the Websites’ content with your friends and your network on social media services. These cookies are also capable of tracking your browser across other sites and building up a profile of your interests to provide you with personalized content and messages on other websites you visit. Should you not accept these cookies, you will not be able to use or see these sharing tools and you will not be provided with personalized content.

Among other things, these cookies:

• Enable you to share our content with your friends and network on social media services;
• Are used to adapt the content and messages served on other sites to your personal interests.

A list of our partners that are authorized to deposit Social Media cookies on the Websites, subject to your consent, is shown under the “List of cookies used on the Websites” section below.
In the course of using some of these cookies, Ricoh may collect and process some personal data for the abovementioned purposes. This may include your IP address, unique identifier, location data, information concerning your browser and/or your terminal, your interests as identified through your browsing history, the content that you viewed and your interactions with this content and the social media services that you might use.
The legal basis for the processing of this data is your consent. Your data will only be disclosed within Ricoh to those persons who need to know it for the abovementioned purposes, such as the Websites management, technical support and marketing teams. Ricoh may also share this data with external service providers and other entities of the Ricoh Group for these same purposes. Should your data be transferred outside the European Economic Area, Ricoh shall implement appropriate guarantees to protect each transfer in accordance with the GDPR. Your personal data will only be kept for the duration required to fulfil the abovementioned purposes. The data concerning your consent may be kept for longer in the event of any action or investigation that might result in checking or challenging Ricoh’s compliance with its obligation to collect the consent of the users of the Websites.

Cookie Management

Consent

When you access the Websites, a cookies banner will be displayed enabling you to accept or to reject all optional cookies (except Strictly Necessary cookies which are always activated as a condition of your continuing to use the Websites. A cookies banner will not be displayed if the Websites only use Strictly Necessary cookies.), or to state your choice for each category of optional cookies subject to your prior consent. As long as you have not provided your consent, these optional categories of cookies are deactivated by default and are not stored on your terminal.

Configuration of cookies

You can manage at any time your preferences regarding the cookies stored on your terminal as follows:

• On our website, via the cookie banner that is accessible during your browsing of the Websites and/or via the “Cookie Policy” link accessible from all the pages of the Websites
  

When the cookies banner is displayed on the Websites, you can choose to configure your choices for each category of optional cookies. Click the “Manage Preferences” button on the banner to display a configuration window informing you about the categories of cookies used on the website and to select the purposes of certain cookies that you can accept or reject.
You can modify these parameters at any time by clicking on the “Cookie Policy” link accessible from all the pages of the Websites.

• From your browser
  

You can configure your browser to reject the storage of cookies or you can delete the storage of cookies from your browser settings.

To assist you with the configuration, you may find it useful to view the specific help page of your browser:

• Chrome: https://support.google.com/chrome/answer/95647;
• Edge: https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd;
• Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy;

Retention period of your choices

Your choices as to whether accepting or rejecting optional cookies on the Websites are stored for six (6) months, after which you will once again be asked to indicate your acceptance, rejection or wish to configure the optional cookies.

List of cookies used on the Websites

 

Strictly Necessary Cookies